Experience

Senior Project Manager — Public Works Authority (Ashghal) | Doha, Qatar

Apr 2025 – Present

Leading enterprise AI initiatives including omnichannel chatbot deployment and procurement automation programs. Responsible for stakeholder coordination, vendor management, and delivery governance for AI transformation programs.

Key Contributions

• Leading AI-driven digital transformation initiatives including the implementation of an AI-powered Omnichannel Customer Chatbot platform supporting automated citizen services.
• Managing the end-to-end lifecycle of AI programs, including requirements definition, solution design, development coordination, testing, and deployment across enterprise systems.
• Successfully delivered Wave-1 release (SR Enquiry & Live Chat) enabling automated handling of service requests and improving customer interaction efficiency.
• Driving Wave-2 enhancements including Bill Inquiry and Bill Payment integration, coordinating with enterprise platforms and payment gateway systems.
• Coordinating cross-functional teams of 15+ stakeholders including AI vendors, cloud teams, security teams, CRM teams, and operational departments.
• Managing AI vendor ecosystem and technology partnerships, including collaboration with Infobip and cloud ecosystem partners such as Microsoft and Google.
• Establishing AI governance framework and operational support model, including a structured 3-tier support model for sustainable AI operations.
• Leading development of multiple AI Procurement use cases including document analysis, BIM compliance validation, supplier analysis, and financial data processing automation.
• Implementing PMO governance and reporting structure for AI programs, including risk management, delivery tracking, and executive reporting dashboards.
• Providing program updates to senior leadership and AI Steering Committee, ensuring alignment on strategy, delivery progress, and risk mitigation.

Qatar Airways — IT Project Manager, Digital PMO

Jan 2024 – Apr 2025

Supported enterprise digital transformation initiatives and portfolio governance through executive reporting, benefits tracking frameworks, and program oversight.

Key Contributions

• Collaborated with the Digital PMO to ensure project roadmaps and delivery strategies were aligned with the overall digital vision and strategic objectives, through continuous stakeholder engagement with Product Managers and cross-functional leaders.
• Supported the development and ongoing maintenance of Power BI dashboards for benefits realization, delivery predictability, and portfolio performance monitoring, enabling data-driven prioritization.
• Maintained comprehensive risk registers, contract documentation, and compliance artefacts, including Data Protection Impact Assessments and Article 30 Registers, in alignment with enterprise governance and regulatory requirements.
• Enabled portfolio-level flexibility by supporting project modification, reprioritization, acceleration, or termination in response to changing business and competitive conditions.
• Supported enterprise Digital PMO initiatives using Agile and hybrid delivery models, ensuring alignment between Agile execution and organizational governance.
• Worked closely with Product Managers and Digital delivery teams operating in Agile / SAFe-inspired environments, strengthening collaboration and delivery cadence.
• Contributed to Agile training and enablement by reinforcing Agile principles, roles, and ceremonies, and supporting sprint planning, reviews, and retrospectives.
• Played a key role in benefits realization and delivery predictability tracking, ensuring outcomes remained aligned with digital priorities.
• Strengthened PMO governance while effectively balancing Agile flexibility with control, compliance, and risk management

PHCC — Project Management Specialist, Corporate PMO

Mar 2023 – Jan 2024

Supported enterprise PMO governance frameworks, delivery reporting, and performance tracking across major initiatives.

Key Contributions

• Supported the Corporate PMO in ensuring adherence to globally aligned project and program management frameworks, enabling consistent delivery, operational efficiency, and reliable outcomes across the enterprise.
• Ensured accurate, timely, and audit-ready governance reporting at both project and program levels, covering schedule, budget, scope, risks, issues, and benefits realization.
• Coordinated with multiple business directorates and stakeholders to manage dependencies and ensure completion of prerequisite activities for projects to progress smoothly.
• Consulted with stakeholders to define project objectives, success criteria, and delivery approaches, aligning initiatives with strategic priorities.
• Coached and supported the PM community on effective delivery practices, stakeholder engagement, and continuous improvement.
• Defined and maintained governance guidelines, audit documentation, and quality control standards, ensuring compliance with organizational policies and best practices.
• Identified and developed KPI metrics for the CPMO and PM community to track performance and support strategic initiatives.
• Utilized spreadsheets, databases, and data visualization tools to enhance transparency and enable informed decision-making.
• Allocated project tasks and monitored internal and external resources, providing performance feedback to ensure milestone achievement and accountability.
• Supported the adoption of Agile and hybrid delivery approaches, including Agile awareness sessions and coaching for teams transitioning from traditional models.

AstraZeneca — Senior Project Manager / Technical Delivery

Mar 2019 – Nov 2022

Led strategic project management programs and spearheaded agile delivery across cybersecurity.

Key Contributions

• Formulating a comprehensive strategy and associated plan to ensure successful delivery on time and within budget for a variety of projects
• Identifying and collaborating with key stakeholders across the organization to gain buy in and support to execute against developed plan
• Supporting & monitoring the existing infrastructure, supervising preventative maintenance and backup as well as performing other regular support activities for the clients to ensure effectiveness
• Monitoring teams adherence to agile process during project execution; identifying issues & assisting team to resolve the same
• Mapping client’s requirements; identifying improvement areas & implementing measures to maximize customer satisfaction levels; ensuring continuous interaction with the customer to make sure that area of concern can be worked upon for improved service levels
• Stabilizing programs through diligent leadership and rigorous improvements, succession planning to de-risk programs, driving client engagements to baseline expectations and SLAs
• Working on DevOps and Cyber Security
• Building management plans of projects with regard to work and resources needed; strategizing resource requirements and multiple resourcing / delivery models
• Supervising the strategic programs & projects across the tower; leading scope of projects from inception to closure; involved in defining, developing and managing implementation schedules and project budget
• Providing coaching & involved in implementing agile methodology across the work environment
• Engage stakeholders appropriately and keep them updated on the status of program and project on weekly and monthly basis
• Supervising & ensuring project teams are delivering to configuration, development, and methodology standard.
• Steering diverse responsibilities, including strategy planning & execution, new initiatives & operations across various stints with the group; delivering exceptional client service throughout complex, mission-critical solutions
• Instituting & executing business analysis strategies, making high-stake decisions and overcoming complex business challenges using experience-backed judgment, strong work ethics and irreproachable integrity
• Coordinating with business user groups for requirement gathering, providing prototypes, roadmap & user story definition
• Working with stakeholders in negotiation decisions involving legal requirements, analyzing contract terms and identifying areas of possible risks & opportunities along with the management

IBM — Senior Project Manager

Mar 2017 – Mar 2019

Key Contributions

• Led critical Infrastructure projects of a Canadian Banking client (transitioned to IBM in 2016)
• Managed project management plans, project status reports; managed time & cost scope, quality, resources, stakeholders, conducted periodical review meetings with stakeholders
• Supervised overall account procurement for over 20 Million dollars
• Successfully managed the Banks most important retail Banking setup project BNC- Datacenter setup, procurement, installation, server builds, application builds and handed over to client
• Worked on leading transitional projects involving data center relocation for clients and vendors equipment’s
• Supervised multiple server builds, application builds, patch releases, server decommissioning.
• Provided assistance to the Technical & Architect Teams for improved solutions and smooth execution of the project within scope, time and budget